HMUA T&Cs
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Makeup & Hair services Terms and Conditions
Securing your booking and Deposit
Bookings are accepted on a first come, first served basis.
Reserve your Wedding date: In order to confirm and secure your reservation, a non-refundable booking/ reservation deposit is required.
Wedding service reservation entails a £100 non-refundable booking/ reservation fee.
**Please note, for a larger parties or early ceremony time where additional makeup artists or hairstylists maybe required. There is no additional surge charge for additional artist/ stylist but an extra non-refundable booking/reservation fee of £50 is necessary to reserve each an additional assistant, For instance, if you are booking Hair & Makeup services and require 1 additional assistant, the deposit required is £150. Also the difference may increases depend on other artist rate (as they are potentially cost more than my original quote and Travel cost will significantly increase depending on where each assistance travel from. All booking and reservation fee is Non-refundable.
This is to ensure that everyone in your bridal party finish getting ready in plenty of time and to our highest standard.**
Please be aware that the deposit will be distributed among all team members to secure your wedding date. The deposit amount will be deducted from your total wedding day services. In the event of any cancellation, regardless of circumstance, the deposit will be forfeited. Our subcontracted assistants require a minimum booking of three people. If you have booked an assistant and subsequently reduce the number of party members to a point where the assistant is no longer necessary, the deposit associated with the assistant will be forfeited. PKay Bridal is not responsible for refunding your deposit on behalf of our subcontracted assistants under any circumstances.
For Event, special occasion or prom services.
Each service reservation entails a £50 non-refundable booking/ reservation fee.
For instance, if you are booking a Makeup or Hair-only service, the deposit required is £50.
If you are booking both Hair and Makeup services, the deposit required is £100.
Trial: When reserving your Bridal Trial service, it is necessary to submit full payment of the trial fee as a non-refundable deposit. This deposit serves the purpose of securing your trial appointment until the trial has been successfully concluded. We kindly inform you that we do not reserve the wedding date for any clients until the deposit has been received. This policy ensures fairness among all our clients by granting them an equal opportunity to confirm their commitment to our services. The deposit is expected to be settled within 48 hours of making the booking.
Please kindly note that each artist and stylist has their own unique working style and approach, which is influenced by their individual experiences. Our role is to offer Hair and Makeup services based on your specific requests. Throughout the trial process, we will make every effort to accommodate your desired style and preferences. However, it is important to understand that we cannot be held liable for any unsatisfactory outcomes. Our prices are transparently presented and communicated to you prior to your commitment. By engaging our services, you acknowledge and agree to the stated prices. We do not offer refunds for services that have already been provided, regardless of any perceived dissatisfaction with the outcome.
Our schedule frequently accommodates 1 to 2 trial appointments per day. In the event that you choose to cancel your trial appointment, we kindly request your understanding that the deposit is non-refundable, although it may be transferred once. However, should you require an additional transfer or a change in appointment, an additional fee of £50 will be incurred to secure your new appointment.
Once you have completed your Bridal trial and have decided to proceed with booking our services for your wedding day, a 50% non-refundable deposit of the total cost is required within one week after the completion of your trial. This deposit serves to ensure the continued reservation and confirmation of your wedding date. Failure to submit the deposit within this one-week timeframe will result in your wedding date becoming available for other clients. Please note that until your deposit is paid, neither your trial nor your wedding date will be secured.
It is essential that you confirm the size of your wedding party within 10 days of completing your trial. **Please note that The number of people can be add but cannot be reduce. So if you would like to reduce the number of service after confirmation, full payment is expected. However if you would like to transfer the service to someone else on the day, that is no problem as long as the services are done together in the same day and same location.
In the case of a last-minute booking, defined as a booking made less than 6 weeks prior to your wedding or prom date, in order to reserve your date, a full non-refundable payment of the total cost is required within 48 hours of making the booking. It is essential that you confirm the size of your wedding party before completing your booking. Without the full payment being made, your prom or wedding date will not be secured.
*** 10% interest per day will automatically apply when final outstanding balance is over due. ***
Payment
We only accept cash or bank transfer. All deposits and payments are non-refundable and non-transferable.
The outstanding balance or final payment for mobile services needs to be paid in full at least 6 weeks before the event date. if your booking is made less than 6 weeks prior to your wedding or prom date, in order to secure the date a full non-refundable payment of the total cost is required within 48 hr of the booking having been made or after your trial is completed.
Coverage
Coverage begins at the agreed time and is limited up until the bride walking down the aisle. Attended time may also include breaks; travel to, from and between the venues. Additional hours are by agreement at time of booking and at the sole discretion of PKay Bridal. Charges of £50 an hour will apply outside the stated coverage times.
Due to the commitment to weddings at the weekends, consultation, trial are arranged Monday to Friday.
Attendance
In the unlikely event of the PKay Bridal team is unable to complete the coverage due to unforeseen circumstances, includes but not limited to accident or hospitalise injury. Though this has never happened PKay Bridal reserves the right to appoint another Hair stylist, Makeup Artist or photographer to attend on his/her behalf to undertake the services. If we cannot find the replacement team your money will be fully refund - excluded monies paid for works which already been carried out such as trial. PKay Bridal will not be liable for any payment toward any time lost includes but not limited to your services with any other individual.
Travel Expenses
Travel is Free within 10 mile radius of our studio, outside 10 miles radius there is a travel fee of £0.50 per mile (round trip) for us to travel to the wedding venue on your wedding day. Congestion and parking charges may apply depending on the location. Under extreme circumstance includes but not limited to extreme weather circumstances, Train or tube strike which likely to effect travel of your wedding day. PKay Bridal team may have to stay a night in accommodation to ensure we are able to reach you on time on your wedding morning, In such a circumstance the accommodation cost for our team will be paid and cover by the client.
Cancellations
You can cancel your booking / appointment at any point, but your up to date payments and your booking and reservation fee will not be refund.
Cancellation of either hair or makeup prior to your wedding will incur charges as follow.
4 months prior will incur a 50% charge of your final amount that you owe.
3 months prior will incur a 70% charge of your final amount that you owe.
2 months prior will incur a 100% charge of your final amount that you owe.
You are entitle to transfer/move your trial appointment once free of charge, this must be done in writing no less that 1 week prior to your appointment. if you decided to cancel your new appointment your deposit will be lost. If you would like to move your appointment again for second time this will incurred an extra £50 charge for date reservation. PKay Bridal will be under no obligation to refund any money that has been paid up until the point of cancellation.
For Over 80 miles round trip if you are cancel or postpone your Hair & Makeup booking/ appointment and If PKay Bridal has already book flights & accommodations in order full fill your booking, then the client is responsible to cover the cost of PKay Bridal expenses, flight & accommodation in full.
If your wedding/ Event was cancel due to the Government Force Majeure (e.g. pandemic, locked down, boarder closing), you are entitle to change or reschedule your date, but if you decided to change the venue, travel cost will apply depending on distance of your new location (0.50p per miles round trip).
If the New date happen to fall on the same date as others client wedding/event PKay Bridal will arrange the replacement team to take care of your parties. If you would like to have a Hair and makeup trial with our replacement team, we will be responsible to schedule and organised the trial for you, but you will be responsible to cover the new trial cost up front in full with PKay Bridal.
If the client refuse PKay Bridal replacement team and decided to cancel our services your deposits will not be refund.
If you have already select your new wedding date, but then decided to cancel, your deposit will be lost.
In the circumstance where your wedding date is change due to Government Force Majeure and PKay Bridal is unable to supply you with a replacement team. PKay Bridal agree to partially refund a 60% of your Non-refundable deposit/booking fee that the client paid up until the point of cancellation.
If you decided to cancel your wedding date due to Government Force Majeure (e.g. pandemic, locked down, boarder closing) Non-refundable deposit/booking fee that the client paid up until the point of cancellation will be lost.
Regarding hair and makeup bookings that involve subcontracted hairstylists or makeup assistants, it is important to note that your deposit may have already been transferred to a third party as a means to reserve and secure your desired date with them. PKay Bridal, as the primary service provider, cannot be held responsible for refunding any portion of the deposit that has already been paid to the third party or subcontractor. Consequently, your deposit will be forfeited.
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Photography
By confirming your booking with us, you agree that PKay Bridal may use any photography for publicity purposes which includes, but not limited to, our website and social media pages, magazine or publishing material . This includes photographs taken by PKay Bridal and photographs taken by your professional photographer.
This Release gives the clients the right to reproduce and print high- resolution images for personal use. PKay Bridal agrees to allow photos taken at the Photo session/ Wedding to be used by Our clients. The client can freely use the images from these sessions for their personal use, social media as they see fit with the PKay Bridal photographer credited.
This license does not include use that results in financial gain, including but not limited to: stock photography, print sale profits or resale of any nature.
You may not under any circumstances alter, edit or change images which includes but is not limited to photo editing apps and filters such as instagram.
Photographer intends to capture all anticipated images of important in your day as it naturally unfold, we will try our best to oblige to our client request but makes no guarantee or no legally oblige to capture any specific image or scene. Standard Editing (colour grading and blemish removal) is includes in all photography packages. What's not include are (but not limited to) body modification, enhancement or manipulation such as double chin, body or facial sliming, longer leg, tattoo removing etc. We will not be held responsible for any unsatisfactory regarding any unforeseen situation or the unsatisfactory result of your images.
Copyright of images will remain with the photographer/ Videographer under UK Photography law. The photographer (Phavinee Klongjing) reserves all the right to choose which photographs will display on PKay Bridal website and social media.
The client agree on grant permission to PKay Bridal photography to use photographs taken of the client for use on social media, website and/or portfolios. the client hereby waive any right to inspect or approve the finished photographs or printed or electronic matter that may be used in conjunction with them now or in the future, whether that use is known to the client or unknown, and the client waive any right to royalties or other compensation arising from or related to the use of the photograph. The photographer (PKay Bridal, Phavinee Klongjing) reserves all the right to choose which photographs will display on PKay Bridal website and social media.
I am 18 years of age or older and I am competent to contract in my own name. I have read this release before signing and agree to hire PKay Bridal as my photographer, and I fully understand the contents, meaning and impact of this release. I understand that I am free to address any specific questions regarding this release by submitting those questions in writing prior to signing, and I agree that my failure to do so will be interpreted as a free and knowledgeable acceptance of the terms of this release.
By using any of these images you agree to the above terms.
Limitation of liability
PKay Bridal recommended that you take out wedding insurance. PKay Bridal shall have no liability for any third party (product or service) whatsoever, regardless of cause, even if it has been recommended by us. In the case of unsatisfactory outcome of your bridal trial, PKay Bridal will not be liable to any client unsatisfactory compensation. We will not be liable to give our client any refund due to unsatisfactory outcome for the work we have already carried out.
Contra-indication & Refusal to supply our services due to Hygienic reason
We require our clients to inform PKay Bridal if anyone in their bridal party, or the client herself, has any contagious skin condition, any infection, or pre-existing skin condition including Nits or lice . We reserve all rights to refuse our services to those who have pre-existing conditions, skin irritation, nits, lice or have recently come into contact with a contagious skin condition. If those with skin conditions or pre-existing skin conditions would like to go ahead with our services, even if we agree to provide our services, you do so at your own risk, we will not be liable or accept any blame for any further irritation. Those with a skin condition must supply their own skincare, cosmetics /make-up and brush set.
Some examples (but not an exhaustive list) of skin conditions are as follows...conjunctivitis, cold sore, Impetigo ,Herpes (herpes simplex, types 1 and 2 viruses), Rash caused by Neisseria meningitides(N. meningitides), Rash and blisters that accompany shingles (herpes zoster virus), Ringworm (fungal) infections (tinea), Scabies (itch mite), Chickenpox, Measles and rubella, Erythema infectiosum, Pityriasis rosea, Cellulitis and erysipelas, Lymphangitis, Folliculitis, laser treatment, chemical peels, sunburn, eczema. Failure to inform us of these, or any other such conditions, will results in a surcharge of £100 and the client must also cover the cost of replacing all products (e.g. cosmetics & brushes etc.) that have been used in their session (as these will have to be destroyed).
By transferring your deposits to secure your dates and making your Final payment, you are accepting these terms and conditions.