Here's the scoop: We won't be handing your info over to any funky marketing teams – no yadayadayada here. For the lowdown on how we handle and use your details, check out our privacy policy and notice. Best of luck if you dive into that read! 🚀🕵️♂️
Securing Your Booking
Bookings are accepted on a first-come, first-served basis. A booking will only be secured with a non-refundable reservation/booking fee, as agreed upon between PKay Trubger Photography ("the Photographer") and the client. The following fees apply:
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40% for UK weddings.
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50% plus travel and accommodation expenses for destination weddings.
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100% for last-minute bookings where the event date is less than six (6) weeks away.
Please note that quotes or enquiries do not confirm your booking. Your date will only be secured once the reservation fee is paid, and the booking form is completed, signed, and agreed upon. The booking date will be confirmed through written communications (e.g., messages, emails).
For photoshoots and lifestyle photo sessions, the full session fee must be paid upfront and cleared to secure your reservation.
Payment Terms
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Payments must be made via bank transfer only.
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All deposits and payments are non-refundable but may be transferred to the same client under specific conditions.
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Clients are entitled to one complimentary reschedule to a new date, subject to availability.
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The contract and appointment cannot be transferred to a third party, including friends, family members, or another client.
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If the rescheduled appointment is subsequently cancelled, the deposit will be forfeited.
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A second reschedule will incur a £350 fee to secure the new date.
All balances must be cleared and fully paid no later than six (6) weeks prior to the wedding or photoshoot date. Failure to make timely payments will result in the following:
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A 20% interest charge per day on outstanding balances.
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If full payment is not received the Photographer reserves the right to cancel the booking and withhold services. The Photographer shall not be obligated to attend or perform any services on the day of the booking. The client will forfeit any rights to receive digital files, physical photographs, or final products associated with the service.
Coverage
Services are offered within the UK and internationally. Wedding and photoshoot coverage is continuous and cannot be divided. Packages and coverage details must be agreed upon in advance. Engagement/pre-wedding portrait shoots are conducted Monday through Friday within 20 miles of Bishops Stortford. Travel charges may apply for locations beyond this radius. Family photo sessions include up to five (5) family members, with an additional charge of £50 per person.
Attendance
In the unlikely event that PKay Trubger Photography is unable to attend due to unforeseen circumstances, a replacement team (e.g., photographer, hair stylist, makeup artist) may be appointed. If a replacement team cannot be secured, administrative and welcome pack charges will still apply. The remaining balance, after deducting the administrative and welcome pack charges, will be refunded, excluding payments for completed services (e.g., engagement sessions). PKay Trubger Photography shall not be liable for any compensation related to time lost, including but not limited to any services provided by other individuals.
Rest Breaks and Meal Provision for PKay Bridal Photography Team
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For bookings or contracts with a duration exceeding 6 hours, it is a mandatory requirement that the PKay Bridal Photography team is provided with a meal. The photographer's rest break is included within the package hire and is to be taken within the working hours agreed upon in the wedding photography contract.
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As our team typically does not photograph guests during their meal, we will take our break and have our meal during your sit-down meal. We request that clients discuss and agree upon the timing of speeches prior to the wedding day to ensure that our break does not overlap with important events.
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If our team is positioned further from the reception area, it is the responsibility of the client and/or venue to notify us when speeches are about to begin.
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The PKay Bridal Photography team does not expect a full gourmet meal, but a substantial meal to sustain us throughout the day. Some venues may include vendor meals in their catering packages, so we recommend confirming this with your venue.
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Please note, if a meal is not provided by the client, we reserve the right to temporarily leave the wedding site for up to 2 hours to obtain food independently.
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In accordance with UK employment law, workers are entitled to one uninterrupted 20-minute rest break withouot being disturb during their working day if they work more than 6 hours. This break must be taken, ideally mid-way through the day, and not at the beginning or end of the working hours.
Harassment and Inappropriate Conduct Policy
PKay Trubger Photography maintains a zero-tolerance policy for harassment, unprofessional, or inappropriate behaviour, including but not limited to:
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Physical or verbal harassment, threats, or intimidation.
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Discriminatory or derogatory comments.
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Unwelcome advances or inappropriate touching.
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Actions compromising the safety, dignity, or well-being of the Photographer or team members.
The Photographer reserves the right to leave the premises immediately if subjected to such behavior. In such cases:
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The client forfeits any right to a refund or compensation.
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Full payment remains due.
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The Photographer shall not be liable for missed coverage or delays resulting from the premature departure.
By booking PKay Trubger Photography, the client agrees to the terms outlined in this policy.
This clause is designed to protect the safety, professionalism, and integrity of my work and will be upheld to the fullest extent permitted by law.
Travel Expenses
A travel fee of £0.50 per mile (round trip) applies for travel to the venue. Additional charges for congestion, parking, and long-distance travel exceeding 1.5 hours from CM23 4EF may apply. For international bookings, the client is responsible for covering accommodation, flights, and transportation for the Photographer and team. Price Exclude Entrance Fee to your chosen location, Clients accommodation, prop, Transportation, clothes & accessories, lunch & personal expense, print
Cancellations
In the event that the client chooses not to proceed with the booking after completion of the reservation process, clients may cancel their booking at any time. However, reservation fees and payments made are non-refundable and will be forfeited.
. The following cancellation terms apply:
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Within six (6) months: 50% of the package cost is due.
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Within three (3) months: 75% of the package cost is due.
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Within six (6) weeks: 100% of the package cost is due.
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For round trips of over 80 miles, if you cancel or postpone your wedding and If by PKay Trubger Photography has already booked flights & accommodations in order to fulfil your Wedding day booking, the client is responsible to cover the cost of PKay Bridal’s flight & accommodation in full.
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If PKay Trubger Photography has previously conducted a venue visit, rehearsal, or face-to-face consultation with the client, and the client decides to cancel our services for any reason, the client shall be charged a fee of £200 per hour for the venue visit, rehearsal, or face-to-face consultation. Additionally, travel expenses related to the venue visit, rehearsal, or face-to-face consultation shall apply, along with any applicable administration and cancellation fees.
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For photoshoots and lifestyle sessions, cancellations within 72 hours result in a loss of payment. Cancellations with one (1) week’s notice may qualify for a 50% refund of the non-refundable booking fee.
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If a Force Majeure event (e.g., pandemic, lockdown) causes a wedding postponement, clients may reschedule. Additional travel costs may apply for a new venue. If the Photographer cannot accommodate the new date, a replacement team will be offered. Refusal of the replacement team nullifies any refund obligations by PKay Trubger Photography. All terms and conditions apply.
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We reserve the right to charge up to £500 for administrative, welcome pack and reservation costs in addition to your cancellation fee. All deposits and payments are non-refundable but may be transferred to the same client under specific conditions.
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The contract, reservation fee and appointment cannot be transferred to a third party, including friends, family members, or another client. will be forfeited.
Wedding Date Change Policy
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Clients are entitled to one complimentary reschedule to a new date, subject to availability.
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In the event of a change to the scheduled wedding date, the Client is required to consult with and obtain approval from PKay Trubger Photography before making any arrangements for the new date. If the Client wishes to reschedule/ transfer their wedding date, they must first complete and sign a cancellation agreement for the existing contract. The rescheduling process may only proceed once the cancellation has been finalized and a new date has been mutually agreed upon. Thereafter, the Client must complete and sign a new booking form for the revised date. All terms and conditions of the original agreement shall remain in effect.
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If PKay Trubger Photography is unable to accommodate the Client’s new wedding date, an associate Photographer will be assigned as replacements. Should the Client decline the assigned associate team or choose to cancel the revised booking, PKay Trubger Photography shall not be obligated to issue any refunds for payments made up to the cancellation date. However, the Client will not be liable for any further payments beyond what has already been paid.
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If you have already select your new wedding date, but then decided to cancel, your deposit/ booking fee will be lost.
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If the Client selects a new wedding date without prior consultation with PKay Trubger Photography, the Client acknowledges and agrees that, in the event PKay Trubger Photography is unable to provide services on the newly selected date, all deposits, booking fees, and reservation fees paid up to that point shall be forfeited. Furthermore, PKay Trubger Photography shall not be held liable or responsible for securing a replacement photographer or providing services on the new wedding date.
Exclusive Photographer Agreement
By entering into this agreement, the Client agrees that PKay Trubger Photography shall be the sole and exclusive professional photography service retained to document the wedding and any other contracted event(s). No other professional or amateur photographer, including but not limited to guests or hired vendors, may provide photography services during the event while PKay Trubger Photography is on duty. Any violation of this clause may result in the immediate termination of services without liability, and the Client shall forfeit any reservation deposit or fees paid.
Guests, family members, and friends of the Client are permitted to take personal photographs during the event, provided they do not interfere with the Photographer’s work. The Client agrees to ensure that guests do not obstruct the Photographer’s line of sight or movement. Additionally, guests may be requested to refrain from using flash photography at certain times to maintain the integrity of the images.
The Client acknowledges that PKay Trubger Photography is not liable for any missed shots due to obstructions or interference caused by the venue, vendors, staff, officiants, guests, or guest photography. Furthermore, the Photographer shall not be held responsible for any reduction in image quality caused by flashes or lighting from other sources.
This clause is binding and enforceable as part of the photography service agreement.
Copyright and Licensing
PKay Trubger Photography retains copyright to all images under UK law. Clients receive a personal-use license, permitting reproduction and sharing of images for non-commercial purposes with appropriate credit. Images may not be edited, filtered, or altered without prior consent. This license does not include use that results in financial gain, including but not limited to: stock photography, print sale profits or resale of any nature. Commercial use or resale of images requires written permission from the Photographer.
The Photographer reserves the right to use images for marketing, portfolio, and social media purposes. Clients wishing to restrict usage must negotiate and purchase full rights prior to signing the booking form / contract. The client agrees to grant permission to by PKay Trubger Photography to use photographs taken of the client for use on social media, website and/or portfolios. the client hereby waives any right to inspect or approve the finished photographs or printed or electronic matter that may be used in conjunction with them now or in the future, whether that use is known to the client or unknown, and the client waives any right to royalties or other compensation arising from or related to the use of the photograph. The photographer (by PKay Trubger Photography, Phavinee Klongjing) reserves all the rights to choose which photographs will display on by PKay Trubger Photography website and social media.
Artistic Style and Image Editing
Clients acknowledge that they have reviewed the Photographer’s portfolio and agree to the artistic style. Standard editing includes light retouching and color grading. Extensive edits (e.g., body slimming, background alterations) are not included but may be arranged through third-party retouchers at the client’s expense.
The client acknowledge and agreeing to grant the photographer, the creative freedom to capture an artistic representation of their day as the photographers choose, understanding that no two events will look the same and that by PKay Trubger Photography's photographic style is constantly evolving. The Photographers style is largely reportage based. Please be advised that each photographer possesses their own distinct working style and approach, which is shaped by their personal experiences. Artistic and creativity licence is at the discretion of the photographer. Therefore we do not undertake to guarantee any specific picture nor incorporate any specific background, location or group arrangement. Please also note that the number of photographs is also impacted by weather conditions and the willingness of subjects. The Photographers shall be granted artistic licence in relation to the poses photographed and the locations used. The Photographers judgement regarding the location, poses and number of photographs taken shall be deemed correct. Photographs taken during the course of a booking will be at the discretion of The Photographers although best endeavours will be made to comply with The Couples requirements. The Photographers shall endeavour to photograph all subject matter as requested by The Couple during the booking, but no responsibility will be taken by The Photographers should the subject matter not be available or willing at the time of the booking, or due to other factors such as available time and/or location of the subject matter or The Photographer(s). The Photographers movements are sometimes restricted due to, for example but not necessarily limited to, infrastructure, highways, weather, private property, obstacles (fixed and mobile), security, local law enforcement, emergency services and instructions from The Couple. The area from which The Photographers are able to cover the booking may not be The Photographers choice and The Photographers cannot accept responsibility for any obstructed view should this be the case. Our responsibility lies in providing documentary-style services that capture the natural unfolding of your wedding day. While we strive to accommodate your specific shot requests and preferences, it is crucial to acknowledge that we cannot guarantee the fulfilment of every requested shot. In the event that a particular shot is not achieved, missed, or not taken, or if your family does not appear smiling or happy, we cannot be held accountable for any resulting dissatisfaction or adverse outcomes. The Photographers shall endeavour to capture all the moments throughout the day as they occur, however, because of the dynamic nature of events, some moments might not be recorded.
Our prices are transparently presented and communicated to you prior to your commitment. By engaging our services, you acknowledge and agree to the stated prices. We do not offer refunds for services that have already been provided, regardless of any perceived dissatisfaction with the outcome.
Delivery and Storage of Images
PKay Trubger Photography shall provide the Wedding Client with only the final edited digital files in JPEG format. Under no circumstances shall PKay Trubger Photography provide unedited RAW files.
Gallery Delivery
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a. Wedding galleries will be delivered within 6 to 10 weeks from the event date.
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b. Photoshoot galleries will be delivered within 2 to 6 weeks from the session date.
Gallery Access and Download Period
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a. Online galleries will be available for download for a period of 1 week to 3 months, depending on the package purchased.
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b. Once the gallery expires, reactivation or re-uploading of the gallery will incur a fee of £75. The reactivated gallery will remain live for an additional 2 months.
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c. If an extension beyond this period is required, a charge of £10 per month will apply.
Image Storage Policy
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a. RAW image files will be retained for a period of 3 months from the date of the event or session.
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b. Final edited images will be stored for a period of one (1) year from the date of delivery.
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c. Beyond these timeframes, PKay Trubger Photography is not liable for the storage, retrieval, or continued availability of any images.
USB Delivery and Liability
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a. USB sticks included in the photography package or purchased separately will be provided in fully operational condition.
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b. The client must report any issues with the USB stick within fourteen (14) days of delivery.
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c. Due to the inherent nature of digital technology, PKay Trubger Photography is not responsible for the long-term functionality, potential failures, or lifespan of digital media after delivery.
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d. PKay Trubger Photography is not liable for any future changes in digital technology, software, or media readers that may render USB sticks unreadable. It is the client's responsibility to transfer and back up digital files to alternative storage as necessary.
Client Responsibility for Image Backup
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a. Upon delivery of the digital files via the online gallery, the client acknowledges that it is their sole responsibility to promptly download, back up, and protect their images.
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b. An aftercare advice page is available with backup recommendations to assist clients in preserving their files.
Limitation of Liability
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a. After the one-year storage period has elapsed, PKay Trubger Photography is released from any liability regarding the storage, loss, or provision of images.
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b. By signing this agreement, the client acknowledges and agrees to waive any claims or legal action against PKay Trubger Photography relating to the loss, data storage, or provision of wedding or photoshoot images following the expiration of the agreed-upon storage period.
Can my wedding suppliers use your images?
Of course they can, for third party usage whether they are your florist, makeup artist or venue, I'm completely happy for them to do so as it's take team to make wedding. They are allowed to share your wedding images. If you have already provide me with their IG link in your wedding details questionnaire, I be in touch with them and will send them a link to your Highlight gallery/ sneak peek gallery.
****Please let your suppliers know that, if they would like some images from your gallery to either publish on their social media/ website/ marketing etc. They will have to contact me (Photographer) directly to sign my suppliers image usage agreement, that way I can add your suppliers to your gallery link. They will received better quality images and most importantly I can tell them not to screenshot or put filer on top of this master piece.***
Photo Selection, Album, and Print Policy
If your package includes albums or prints, the client is required to complete the photo selection process and submit their choices for albums and prints within 6 months from the date the gallery is delivered. Failure to provide the required selections within this 6-month timeframe may result in additional charges due to potential increases in the cost of prints, albums, or related materials. The client will be responsible for paying the difference in price at the time the order is placed.
By engaging in this agreement, the client acknowledges and agrees to these terms and understands that delays beyond the 6-month period may result in price adjustments for the products included in their package.
Limitation of Liability
by PKay Trubger Photography recommended that you take out wedding insurance. by PKay Trubger Photography shall have no liability for any third party (product or service) whatsoever, regardless of cause, even if it has been recommended by us. In the case of unsatisfactory outcome of your wedding photography, by PKay Trubger Photography will not be liable to any client unsatisfactory compensation. We will not be liable to give our client any refund due to unsatisfactory outcome for the work we have already carried out.
Acceptance
By signing this agreement, the client acknowledges full understanding and acceptance of the terms and conditions outlined above. I understand that I am free to address any specific questions regarding this release by submitting those questions in writing prior to signing, and I agree that failure to comply with these terms may result in forfeiture of services and associated payments.
